Statement of Commitment for Cloud 9 HVAC

Effective Date: May 23, 2024

Last Updated: April 22, 2026

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1. Our Commitment

Cloud 9 HVAC is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

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2. Accessible Emergency Information

Cloud 9 HVAC is committed to providing our customers and clients with publicly available emergency information in an accessible format upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

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3. Website & Digital Content

Our website is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Features include:

• Keyboard Navigation: All functionality is accessible via keyboard for those who cannot use a mouse.

• Text Alternatives: Non-text elements (images/icons) include descriptive Alt-Text.

• Structure: Use of semantic HTML5 (Headings, Lists, and Landmarks) to assist screen reader users.

• Readability: High color contrast ratios and scalable fonts to support users with low vision.

• Adaptability: A responsive layout that functions seamlessly on desktops, tablets, and mobile devices.

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4. Customer Service Standard

• Communication: We will communicate with people with disabilities in ways that take into account their disability.

• Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public (and during residential service calls, technicians will respect the role of the service animal).

• Support Persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

• Notice of Temporary Disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (e.g., website maintenance or office access), Cloud 9 HVAC will notify customers promptly via our homepage or phone greeting.

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5. Training

Cloud 9 HVAC provides training to employees, volunteers, and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities.

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6. Feedback Process

Customers who wish to provide feedback on the way Cloud 9 HVAC provides goods and services to people with disabilities can reach us via:

• Email: cloud9hvac@gmail.com

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All feedback, including complaints, will be directed to management. Customers can expect to hear back within 5 business days.

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