Statement of Commitment for Cloud 9 HVAC​

Effective Date: May 23, 2024

Last Updated: April 22, 2026

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Welcome to the Cloud 9 HVAC website (the “Site”). By accessing this Site or engaging our services, you agree to be bound by these Terms and Conditions.

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1. Scope of Services

The information on this Site is for general informational purposes regarding HVAC installation, maintenance, and repair. Formal agreements for services are only established once a written quote is accepted and a work order is signed.

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2. Service Estimates and Pricing

• Quotes: All digital quotes provided via the Site are "estimates" based on information provided by the user. Final pricing is subject to an on-site inspection.

• Validity: Estimates are valid for 30 days from the date of issue unless otherwise stated.

• Emergency Fees: Specific rates apply to after-hours or emergency calls, which will be disclosed prior to dispatching a technician.

 

3. User Conduct and Communication

• Accuracy: You agree to provide accurate information when requesting a quote or booking a service.

• Consent: By providing your phone number or email, you consent to receive operational communications (e.g., appointment confirmations and "technician en route" notifications).

• Prohibited Use: You may not use this Site to harvest data, transmit malware, or attempt unauthorized access to our administrative systems.

 

4. Intellectual Property

All content—including the Cloud 9 HVAC logo, custom graphics, service descriptions, and blog content—is the exclusive property of Cloud 9 HVAC. Unauthorized reproduction or "scraping" of this content for commercial use is strictly prohibited.

 

5. Limitation of Liability & Property Access

• Site Use: Cloud 9 HVAC is not liable for any digital damages resulting from the use of this Site.

• On-Site Liability: While we take the utmost care, Cloud 9 HVAC is not responsible for pre-existing code violations, structural deficiencies, or "hidden hazards" (e.g., faulty wiring or asbestos) discovered during the course of a standard HVAC installation unless caused by our gross negligence.

• Access: The client is responsible for ensuring the work area is accessible and clear of debris or hazards for our technicians.

 

6. External Links and Third-Party Financing

Our Site may link to third-party financing partners or equipment manufacturers (e.g., Lennox, Carrier). We do not control their privacy practices or terms and are not responsible for your interactions with these external entities.

 

7. Cancellations and Rescheduling

We require 24 hours' notice for the cancellation or rescheduling of a non-emergency service call. Failure to provide notice may result in a standard service call fee.

 

8. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from these terms or our services shall be resolved in the courts of Ottawa, Ontario.

 

9. Modifications

We reserve the right to update these terms to reflect changes in local regulations or business practices. The "Last Updated" date will indicate the most recent revision.

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